3AMSupport
How can we help?
The fastest way to reach us is email: support@3am.rest. It lands with the developer directly — expect a reply within a couple of days. Include your iOS version and what you tapped right before the problem, and we can usually sort it in one round.
Common questions
My alarms don't ring
3AM's alarms ring through Silent and Focus, but only when alarms are allowed: check You → Settings and confirm the alarm permission is on (the Today screen shows a "Turn on" banner when it isn't). Alarms are scheduled on your phone, so they work without any network — but they can't ring if the app's alarm permission was revoked in iOS Settings.
Do I need Apple Health?
No. Apple Health is optional. If you connect it, 3AM reads your sleep samples — nothing else — to score your recovery, entirely on-device. Without it, the app works from your one-tap check-ins and marks scores as estimated.
Manage, cancel, or restore my subscription
Subscriptions are handled by Apple: iPhone Settings → your name → Subscriptions → 3AM lets you change plan or cancel (the 7-day free trial cancels there too — cancel any time before it ends and you won't be charged). Reinstalled or switched phones? Premium comes back via "Restore purchases" on the paywall screen. We never see your payment details.
Export or delete my data
In the app: You → Consent Center. From there you can export everything the app knows as a JSON file, switch off anonymous usage counts, or delete everything in one tap. Deleting is immediate and unrecoverable — there is no server copy anywhere.
My shift changed — do I have to redo everything?
No. Edit the shift in Week and every window and alarm re-times itself. If today already went sideways — held late, barely slept, woken mid-sleep — use the replan button on Today: one tap rebuilds the rest of the day.
What does 3AM run on?
iPhone, iOS 26 or later. There's no Android version and no web version — the free night shift sleep calculator on this site works everywhere, though.
Something broken?
If an alarm misfired or a plan looks wrong, that's a drop-everything bug for us. Email support@3am.rest with the shift times involved and roughly when it happened — screenshots help. Privacy note: your sleep data is on your phone, not our servers, so we can only see what you choose to send us.